Refund policy
Thank you for shopping at ToysNeedoh! We want you to be completely satisfied with your purchase of our stress-relief toys. Please review our return and refund policy below.
1. Returns We offer a 30-day return policy. If 30 days have passed since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange.
2. Eligibility To be eligible for a return, your item must meet the following criteria:
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The item must be in its original condition, unused, undamaged, and in the original packaging.
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A receipt or proof of purchase is required to complete your return.
3. How to Initiate a Return To start a return, please contact us at runawaybridemug97@gmail.com with your order number and the reason for the return. Our team will get back to you within 48 hours with instructions on how and where to send your package.
4. Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please note that it may take 5-10 business days for your bank or credit card company to process the refund.
5. Shipping Costs
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If the return is due to a product defect or an error on our part, we will cover the return shipping costs.
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If the return is due to personal reasons (e.g., changed your mind, ordered the wrong item), the customer is responsible for paying the shipping costs for returning the item.
6. Contact Us If you have any further questions, please feel free to reach out to our customer service team at: Email: runawaybridemug97@gmail.com